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Monday to Friday
9 am to 9 pm

(800) 209-0415

 

Frequently Asked Questions

What are the payment forms you accept?

At this time, Rx2Go.Com accepts payment by Visa Credit Card, Bitcoins and e-checks, to know more please visit our Payments page

How long does it take to receive my order?

Delivery is based on shipping method – we offer regular shipping and it takes 12-21 days. We also offer express shipping for a total of 5 to 7 day delivery time.

What country do you ship to?

We ship worldwide – we avoid conflict zoned and express shipping is not available to all countries. For detailed overview of where can we ship express or regular please visit our Shipping Information page

Where do you ship from?

We currently ship exclusively out of India; our main distribution center is based in Mumbai (biggest commercial city in India). This insures all package are sent quickly and efficiently.

What about your shipping cost and who will deliver my package?

Rx2Go.com currently offers 2 flat fees for shipping regardless of quantity – one is for express and one for regular shipping.

All orders are delivered with your country main postal system (USPS in USA, Canada post in Canada, Royal Mail in the UK et cetera…) for more information please see our Shipping Information page

What is the packaging used when you ship my medication?

We usually try to keep it in the original package – sometimes we might take the strip out of the box and flatten the box for convince sake. But we never send loose medication or tamper with seals –

Is a prescription required to purchase from Rx2Go?

Most of our products do not require a prescription – however some might. those will be clearly marked on the product page in bold red letters – in this case you will need to scan and email
( prescription@rx2go.com ) your prescription .

Alternately you may fax your prescription to our toll free number.

What about return, refunds and your cancelation policy?

We currently offer a satisfaction guaranteed – if you are not happy we will issue a 100% refund on your order. As per returns, due to industry regulation it’s not possible – we ask you to discard the product and request a refund regardless of why you wish to return it (such as wrong products received)

How do I place an order?

Simply browse the site, locate the products you wish to buy and click add to cart and then click checkout. You will be send to our checkout page where you will need to fill in all your shipping information. At the last step you will be ask to choose payment option – please do so and follow the on screen instructions. We take Visa, bitcoins and e-checks.

Please note our agents cannot place the order for you, due to security protocols you must be the one who places and pays for the order

Can I place a refill order?

Yes of course, simply log in to your account and place a new order for the same product. Based on the number of times you place an order with us you will automatically get a bonus that varies from 10% to 25 %, unless you request a discount but then it’s 5% to 15% off. Please note for the discount you need to contact customer support before placing the order

What about my privacy and security?

Rx2Go takes privacy very seriously and all information is not only protected under the same doctor-patient privilege law but we also store your information in a secure and encrypted server. To know more please read our Privacy Policy.

We also have 256-bit encryption to securely process your payment whatever it may be (visa, bitcoins or e-checks)

Finally, we wish to let know that any individual attention to fraudulent use a credit card/e-check/bitcoin will be reported to their local law enforcement

What about a price match policy?

We do offer a price match on competition, we will even top it off with an extra 5% however you must fill our Price Match Form. You will be contacted after a 24-hour period for the new price.

Please note any purchase made prior to requesting a price match will be disregarded – so make sure you are filling the price match form BEFORE placing any order.

Finally, please note we reserve the right to refuse a price match if the competing website is not up to industry standers by failing any of the following points

  • Clearly shows a toll free number and a fax number
  • Provided with a physical address
  • Currently valid SSL certificate
  • Provided brands/manufacture used is FDA approved

Is there any kind of discount or bonus offered by Rx2Go.Com?

We offer bonus that range from 5% to 15% off the price or 15% to 25% more on the total quantity ordered from us.

To qualify you need only place the one order and for each new order the bonus will grow. Please see our customer reorder page for more details

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Free Shipping

Express Mail
Received within 7 to 10 business days with tracking number.

Registered Air Mail
Received within 15 to 21 business days. Signature is required.

Free Shipping

Express Mail
25$ flat rate per order regardless of quantity.

Registered Air Mail
15$ flat rate regardless of quantity.